Privacy Policy

Last updated: 9/13/2025

What We Collect

When you contact us through our website, we collect:

• Name and email address
• Company information (if provided)
• Project details and requirements
• Basic website usage data (Cloudflare Web Analytics, cookieless)

What we collect on the contact form

We collect the details you submit (name, email, company, message, project info) plus basic context to help us respond: page URL, referrer, UTM parameters, time to submit, scroll depth, device and browser information, timezone, and an anonymous client/session ID. If enabled, we may also collect IP and country for fraud prevention. Data is stored in Google Sheets and emailed to our team. We do not sell your data. Request deletion anytime: hello@pilotframe.com.

How We Use It

We use your information to:

• Respond to your inquiries and project requests
• Provide quotes and proposals
• Improve our website and services
• Send relevant updates (with your permission)

Analytics

We use Cloudflare Web Analytics (cookieless) to understand how visitors use our website. This service does not use cookies and respects your privacy by collecting minimal data needed for website performance insights.

Data Protection

We take data security seriously. Your information is stored securely and we never sell, rent, or share your personal data with third parties except as required by law or with your explicit consent.

Your Rights

You have the right to:

• Access your personal data
• Request corrections or updates
• Ask us to delete your information
• Opt out of marketing communications

Contact Us

If you have questions about this privacy policy or want to exercise your rights, contact us at hello@pilotframe.com.